Good Afternoon, Social Rabbit here with your guide to the world of social media.
Today I called up my mobile provider asking to change my plan. I was obviously sent to some overseas call centre, now I don’t really have a problem with that, I understand that companies try to save money by doing that, as long as the staff are well trained and speak good english I don’t think it matters. In this case though I got a girl who was obviously completely following a script, I got called Ma’am and was told ”Can I confirm that your enquiry is about your mobile phone number xxxxxxxx in regards to changing your plan” (after I said I want to change my plan for this number) then, ”I am just looking up your information now is that ok?” It was very formal, with zero personality injected.
Good customer service is important, but in this day and age one size really does not fit all….